What happens when I press the button?
Ans) The watch will automatically dial our call center and our support person will immediately respond to all needs by alerting all the caregivers/contacts and dispatching ambulance/police/fire personnel to the user depending on the need.

Is there any contract?
Ans) Yes there is a 1-year contract if the device is purchased at the discounted price and no contract when the device is purchased at a full retail price.

Who will benefit by using VESAG system?
Ans) Senior citizens with a history of cardiac or stroke problems, Alzheimer’s patients, patients with other forms of dementia and patients with a tendency to fall and hurt themselves will find this service useful. With the VESAG service in place, the caregivers will find a big burden lifted, as the personalized help needed will be available round the clock whenever necessary. It provides freedom to both caregiversand patients. Kids and other vulnerable groups like disabled citizens and young women working in late night shifts will have access to personalized assistance in case of an emergency. Since the system tracks the user’s location, it will be of definite help in case of kidnap and other forms of violence, like rape, etc. This service is not restricted only to the elderly and other vulnerable groups. Since health- related emergencies like heart attacks and strokes happen suddenly, VESAG service can also be used as a personalized medical assistant by any normal individual who values health as the most important asset. Those who take part intensely in sports and those who participate in extreme sports will also find this system useful.

How is this different from emergency services such as dial 911, 108 or 112?
Ans )State-provided services like 911 or 108 services are reactive. They respond to an emergency without any knowledge of the patient or background situation. VESAG services are proactive and personalized - a lot of relevant health information of the patient and the contact information of the friends, neighbors and relatives who need to be notified if needed, is available at the VESAG contact center.

How can VESAG service be useful if an Alzheimer’s patient forgets to press the emergency button?
Ans) VESAG tracks the location of the patient. This information is vital to the caregivers of the patient to trace them. Also, Alzheimer's or dementia patients can use this service to automatically remind them to perform regular tasks; for example, to take a prescribed medicine at a predetermined time.

There is no state-provided emergency service available at my place, How can VESAG respond to any medical emergency?
Ans) If there is no state-provided emergency service, we first look for any hospitals registered with us close to the customer location; if there is one nearby we will inform them, In addition, we will inform the customer's list of contacts immediately.

Where is the service currently available?
Ans) This service is currently available in India and it will be available in different places around the globe very soon.

Can the relatives of the patients be notified in a country different from the country where the service is offered?
Ans) Yes, VESAG maintains the key list of contacts that are to be notified, and will try to communicate irrespective of the country they live in.

What is the warranty on the products sold for VESAG service?
Ans) All products come with a one-year manufacturer warranty.

What if the patient presses the emergency button by mistake?
Ans) The customer representative would answer the call and if there is no response, the rep would give a disclaimer and end the call.

What happens when there is no mobile signal?
Ans) All the key health statistics are sent to our application using GPRS, VESAG will not be able to receive any data or call untill the customer is moved to an area where there is enough signal strength.

What happens when there is no GPS signal?
Ans) That would not be a problem, as VESAG automatically stores the last point of signal and we request the user alert us when leaving home, as our rep would contact the user’s next of kin immediately whenever an emergency occurs.

What happens when I travel outside of service area and I meet with an emergency?
Ans) We always provide the user with the service center’s contact information along with our devices to make sure that we are always available for our customers no matter if they are in or out of the service area.

What is the reliability of the data supplied by VESAG instruments?
Ans) Our data is 99.9% reliable as our primary intention is to serve elderly citizens.

What are the languages covered in the services?
Ans) We offer English and Hindi as of now and other languages will be deployed soon to serve all of coverage areas.

Can the product work under CDMA network?
Ans) We are currently developing under CDMA technology; please visit our news links as we update the launch date as soon as it is available.

Can VESAG call customer if some key data is not received?
Ans) Yes, the customer can select this option under the preferences section.

Can the system detect slip and fall accidents by a patient?
Ans) We are currently in the process of adding this functionality.

Can the system show historical medical and location data?
Ans) Yes, VESAG stores all the data for 18 months and any data beyond 18 months will be available on request basis..

Are the instruments independent of each other?
Ans) Yes. Every product has its own unique features.

How secure is the customer data?
Ans) The information in our database is available only to the customer, the customer’s next of kin or to those the customer authorizes to retrieve any data.

What happens if I lose my watch?
Ans) We request you call our customer support center and inform them so that we can track and verify where it is located since GPS built into the watch. Customer support will not be able to help if the watch is switched off or if there is no GPS signal.

Is the watch waterproof?
Ans) No, We are in the process of changing the design to make it waterproof.

Can the contract be terminated before expiry?
Ans) VESAG offers a 30-day worry free guarantee on service; service charges can be refunded but not the equipment charges.

Can two patients use the same watch and other instruments?
Ans) No, Since the watch and contacts are related to the IMEI code, they cannot be shared and all the medical results will be inaccurate.

Can I use a VESAG watch that was used by someone else earlier?
Ans) Yes. Please call our customer support center and we will assign the new name as long as the service charge is paid in full for 1 year.

I am moving the patient to a new address. What should I do?
Ans) Contacts need to be updated. The new address has to be under 108 service area or else services are restricted.

What kind of reports can I get periodically?
Ans) A daily activity report is available online.

What does the daily activity report contain? Can this be e-mailed?
Ans) Daily activity reports consist of all the key statistics; once again it depends on how many devices are owned and used on the prior day by the customer.

How soon are the medical records transmitted to the hospital or doctor?
Ans) Our watch stores the data and sends them to the server every 3 minutes.

Is my medical data shared?
Ans) No, We only share information with those you specify as primary contacts.

Which hospital will I be taken to if there is an emergency? Can I choose?
Ans) Yes but it depends on the emergency. However emergency responding teams always take you to the nearest hospital.

What happens if my subscription expired and I forgot to renew?
Ans) An automatic reminder will be sent, followed by a voice call to remind you if you forget to renew the subscription. Until the subscription is renewed, VESAG will not be able to offer any service.

Does the system work when I travel abroad?
Ans) Yes. We request the customer to verify if his existing SIM cards support international roaming. if not, we request the customer to change to a local SIM card to minimize costs.

Do I have to switch off the watch during flight?
Ans) Yes, Since the watch has a built-in mobile capabilities and FAA does not approve mobile use during flight, watch has to be powered off.

What if the battery charge runs out?
Ans) We request you always carry a spare battery. We provide two batteries when each purchase to avoid any inconvenience.

What if my instrument is defective?
Ans) If the instrument is proved defective, it would be replaced with another one.

Can VESAG auto charge my credit card every month?
Ans) Yes, but you must authorize VESAG for recurring charges.

How secure is the customer credit card data?
Ans) The credit card information is only accessible by you or an individual you authorize, All the data is maintained securely.

What methods of payment does VESAG support?
Ans) We accept credit cards through paypal.